A flight delay doesn't have to automatically turn car collection into a problem. In order for the team to be able to adapt their organization, the booking must contain the correct flight number and a telephone number where you can be contacted after landing.
Wise Cars follows the flight precisely for the convenience of the customer. If the aircraft arrives early or late, the agent can see the change. However, tracking cannot identify a completely different race and does not replace communication in all situations.
Which flight number to enter
Complete the flight that actually lands in the pick-up city. If you have a connecting flight, the first segment is not enough.
Example: you fly from Madrid to Bucharest, then from Bucharest to Cluj. For pick-up from Cluj, the Bucharest-Cluj route number must be entered. That is the flight that indicates the time of arrival at the booking location.
The flight number usually consists of the company code and numbers. Do not enter the ticket reservation number, check-in code or flight time in its place.
If the flight is delayed
If the number entered remains the same, the team can track the updated time. You don't need to send a message every few minutes change shown by the airport.
However, contact the team if:
- the delay is very long and you receive additional information from the airline;
- the flight is redirected to another airport;
- the company changes your race number;
- you are transferred to a flight from another day;
- you give up the trip;
- the phone included in the reservation can no longer be used.
The agent needs to know the changes that the tracking system cannot infer.
If the plane arrives earlier
An earlier arrival may be visible in the flight information. The team tries to accommodate the pick-up, but disembarkation time, document control and baggage differ from passenger to passenger.
Do not consider the time of runway touchdown as the exact time of the encounter. Contact the agent after you've landed and are ready according to the booking instructions.
What do you do after landing?
Turn on the phone and check the messages. Pick up your bags, then contact the agent when you can leave the arrivals area. In Cluj and Craiova, if we don't receive any sign within 10 minutes of landing, we will contact you.
The procedure differs by location:
- In Cluj, the free shuttle takes you to the Wise Cars parking lot and office in Dezmir, approximately 4-5 minutes from the airport.
- In Craiova, the car is brought directly to the meeting point communicated after confirmation; there is no shuttle to an outside office.
- For the other locations, follow the specific instructions received upon confirmation.
Don't go to an address found in an old result and don't assume all locations use the same pprocedure.
Is the reservation still guaranteed?
A delay of the same flight, communicated by the correct number, can be coordinated. The situation is different if you do not provide the flight, do not answer the phone or arrive on another flight without notice.
The confirmation contains the terms of the booking. In case of a major change, contact the team to reconfirm the time and possibility of collection.
Is a late fee automatically applied?
We cannot formulate a general rule without location and time. The schedule and available services are configured separately for each location and appear in the reservation. If the new time arrives outside the schedule, the system and the agent inform you of the applicable situation.
Dynamic fees do not need to be hardcoded into an item as they can be updated in administration. Check the amount shown in your booking.
What happens if the luggage is delayed
Flight tracking shows the arrival of the aircraft, not when you receive your luggage. If you have a long wait at the lane or need to file a lost baggage claim, send a message to the agent.
A short notice allows him to differentiate a normal delay in the terminal from a situation where the customer no longer arrives.
If the flight is cancelled
Contact Wise Cars when the airline confirms your cancellation. Say if you got an alternative flight and send the new number, date and time.
There is no general European right of withdrawal of 14 days for car rentals booked online, according to the official information [Your Europe about renting a car](https://europa.eu/youreurope/citizens/travel/driving-abroad/car-rental-abroad/index_en.htm). Change or cancellation conditions must be checked in the booking and discussed with the company.
Wise Cars does not usually ask for an advance, except during very busy periods. However, announce the cancellation as soon as possible; a blocked and unused machine affects the availability of other customers.
Checklist for a smooth arrival
- Enter the race that lands at the final destination.
- Use an active phone number in Romania.
- Announce flight or airport change.
- Keep the agent's instructions.
- Contact the team after landing.
- Inform the agent if the luggage is delayed a long time.
- Present the original documents upon collection.
For the procedures of each location, consult the Wise Cars locations, the page of rent a car Cluj or the page of rent a car Craiova. You can enter the flight and period in the booking and an agent checks the request before confirming.